Privacy Policy / Your Privacy Rights

This policy was last updated on December 21, 2016

We’re committed to protecting your right to privacy. This Privacy Policy describes how we manage the personal information we collect while doing business. This Privacy Policy covers only information that is collected through the appleworks.com.au web site or other web site addresses that are operated by the Company. This Privacy Policy does not cover information that may be collected through other web sites accessible through our Site or through software downloaded from our Site.

From time to time Company may revise this Privacy Policy. If we make revisions that change the way we collect or use your PII or Related Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of the Policy. Therefore, you should review it periodically so that you are up to date on our most current policies and practices. If we make material changes to our practices regarding use of your PII or Related Data, your PII and Related Data will continue to be governed by the Privacy Policy under which it was subject prior to those changes, unless you have been provided notice of, and have not objected to, the changes. Notice of a significant or material change in the way we use your personal information will be made to registered users via e-mail.

Information We Collect

Cookies: When you visit our Site, a permanent “cookie” (a small text file) is stored on your computer’s hard drive. The purpose of the cookie is to recognize you as a return visitor the next time you visit, so we can enhance and customize your online shopping experience. Cookies do not contain any personally identifiable information, and we do not use cookies to identify customers. You may set your Internet browser to reject cookies, but doing so will prevent our Site from operating as intended, and you will not be able to view the entire Site. Browsers may vary, so check the “Help” menu of your browser to learn how to change your cookie preferences. You can set the browser on your computer to warn you each time a cookie is being sent, block third party cookies or block all cookies. However, by blocking all cookies you may not have access to certain features on our web sites. We also use web beacons (invisible images often referred to as pixel tags or clear GIFs) on our sites in order to recognize users and assess traffic patterns, and we include web beacons and cookies in our e-mail messages, including newsletters, in order to count how many e-mail messages have been opened. Users wishing to disable our web beacons should do so by turning images “off” in their email client (e.g., Outlook, Outlook Express). Please see your email client for more information.

Log files: To enhance the quality of your experience during your visit to the Site, we also collect certain technical information from your computer each time you request a page during a visit to our Site and store it in log files. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type, the addresses of pages you visit before and after visiting our Site, the date and time of your visit, and which pages you view during your visit to the Site.

Personal Data that may be collected includes, among other things, your name; address; telephone number(s); email addresses; date of birth; gender; nationality; purchases of products; payment information; credit card numbers; marketing preferences; answers you provide to security questions; information used to provide products or services; information needed to administer rewards or loyalty programs and any other types of information that you choose to provide to us or that we may collect about you through your transactions with us.

Third Party Web Sites: Our web sites link to web sites operated by other companies. Some of these third party sites may be co-branded with Company or feature the Company logo, even though they are not operated or maintained by us.

Purposes for Collection, Use and Processing of your Personal Data

By submitting your Personal Data to us, you acknowledge and consent to our use and disclosure of your Personal Data for the purposes for which it was collected and for any related or ancillary purpose, including but not limited to the following:

  • To respond to your requests;
  • To process any orders or purchases which you make at our stores;
  • To manage and/or process your registration as a Member, or your sign-ups for mailing lists or promotional activities, etc.
  • To communicate with you on your enquiries;
  • To obtain your feedback on our services to you;
  • To improve the quality of service provided to you on the Website;
  • To our related companies and/or our agents for internal auditing and administration;
  • For the marketing of promotions, products and services which we think may be of interest to you; and
  • For conducting market research and customer satisfaction surveys on our products.

Conditions Under Which We Share Information

We may disclose customer information for the purposes described below, or for other purposes that you authorize:

Our Agents, Service Providers and Contractors: We engage third parties to perform certain business operations for which customer information may be disclosed. For example, we use outside shipping companies to fulfill orders and credit card processing companies to obtain payment for our goods and services. We also disclose customer information to third parties that perform other tasks or functions, such as order processing and fulfillment, customer relations, technical support, training, marketing/advertising, legal, fraud prevention services and fraud risk modeling, and other administrative, professional, or consulting services. We allow these third parties to make further disclosures of your personally identifiable information only with your consent or as permitted under this Privacy Policy.

Third Party Products and Services: We may occasionally share your name and contact information with companies whose products and services may be of interest to you. Out of respect for your privacy, we allow you to opt-out of having your information shared with third parties for this purpose, as described under “Choice” below.

Other Disclosures: We may collect, maintain, and disclose your information as required by law and when we believe that disclosure is necessary to protect our rights or property; to protect the rights, property, or safety of other persons; to comply with a judicial proceeding, court order, or legal process served on us or the Site. We may also disclose your information in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of the business or assets to which the information pertains.

Aggregate (Non-Personally Identifiable) Information: Information about you and your activities on our Site may be aggregated, or grouped together, with information about other customers in a way such that your information cannot be identified as yours. We may disclose this aggregate information to third parties that perform data collection and reporting services regarding our customers’ activities on our Site, measure the effectiveness of our marketing efforts, or evaluate the interests and preferences of people in certain categories. These third parties may use cookies on our Site and may receive anonymous information about your browsing and purchasing activity on our Site.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Privacy Policy Changes

We may change this Privacy Policy from time to time. Any changes will be posted on the Site. Individuals may be asked to consent or may be given an opportunity to opt out before previously collected information is used for purposes materially different from the purposes permitted under the Privacy Policy in effect at the time the information was originally collected.

For more information on our Privacy Policy, please contact us at: support@appleworks.com.au