Frequently Asked Questions

Get your answers here to common questions (FAQ) about AppleWorks, including how to search about products, promotions, payment, etc. If your question is not being answered here, please contact us.

How do I place an order?

We have three simple steps for ordering:

Step1: You will need to login first. If you are a new user, you may register as a member for free.

Step2: Browse the item you wish to purchase – by inputting the keyword in the search file located on the top left of the page, or click on the category list on the left of the page. When you have found the products you would like to purchase , simply click the “Add To Cart” button. You will see these items in your shopping cart now (View cart).

Step3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.

Can I cancel or change my order once the order is confirmed?

You can cancel or change your order before you submitted the payment. Usually we process your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order. If the item has already been shipped you will not be able to cancel or change your order.

How do I check my order status?

Once we have dispatched your order, tracking information will then be sent to your billing email address, or you may find the tracking information from your account.

Where can I find records of my previous orders?

Simply log into your account, click on “My Account” and all of your previous orders will be displayed.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard) and Bank Transfer. Both of these payment methods are user-friendly, highly secured and extremely efficient.

Can I pay by money order or bank cheque?

We do not accept money order or cheque, as these payment methods will slow down our dispatch time and ultimately, the time to deliver your item will be prolonged. Direct Deposit and BPAY are available via the payment gateway at the checkout.

Will receipt be given after my transaction?

Yes, original receipts will be provided for all product purchase and service rendered. If not, please request a copy from our staff.

How do I change my password?
  1. Sign in to your account.
  2. Go to your Account Overview page.
  3. Go to the Profile section and select Password.

You can begin using your new password immediately.

Is your site safe for credit card usage?

AppleWorks.com.au uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer) so you can be assured that your information will be protected from any unauthorized usage. You can also be assured that your confidential information will remain confidential.

When will you ship out my order?

Most of the items will be sent out in the next business day after we have confirmed your payment.You will be notified via an email with a unique tracking number and delivery details.

Do you ship internationally?

Currently we are unable to make shipments to locations beyond Australia. However,we are considering the potential of expanding globally. We will keep you informed via our weekly Newsletter.

What should I do if I found the item received is not exactly what was described when I placed the order?

We apologise for the incorrect product description provided when you made your purchase, please contact us with your order number. We will resolve this mistake as soon as possible.